Due to the custom nature of embroidery we cannot accept returns or exchanges unless the item has a clear manufacturers or embroidery defect. All requests for returns must be made within 30 days.

Please send us an email to info@stitchesbyme.com with the following information: your name, invoice number, the items to be returned, and the reason for returning them. We will promptly review your request

If warranted we will then send you a prepaid shipping label for your use. Orders returned COD will be rejected.

We will notify you of your refund via email once we have received and processed your return. Credits are not processed until the merchandise has been returned and inspected. Refunds will be credited back to your credit card. In the event you paid by check, we will issue you a check for your refund.

Once you have received your prepaid shipping label, ship the package to the address on the label.

If you should have any questions concerning your returns, please call us at 860-653-9701 or email us at info@stitchesbyme.com